Extended Outage in City of San Bernardino
A Community Crew Vehicle (CCV) has been dispatched to support the 1,221 customers impacted by the outage in the City of San Bernardino. If you are impacted by the outage, you can visit the CCV location at San Bernardino Valley College, 701 S Mt. Vernon Ave.
Pay by Credit Card Temporarily Unavailable
We are experiencing technical difficulties with our pay-by-card options. To make a payment please log into My Account or use our pay as guest option. We are working quickly to resolve this. We apologize for the inconvenience. Please check back later.
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Need Help? Save Time and Get Your Answers Online
Our Customer Contact Center is experiencing longer-than-normal hold times. If you have a question, you may save time and quickly find answers to many of your questions online. Visit our Help Center to get the information you need in one easy location.
Outage Notifications Alert
We are aware multiple outage notifications are inadvertently being sent to customers. We are working to resolve this as soon as possible and apologize for the inconvenience.
Changes To My Account Services
Due to recent updates to our billing system, you may experience some changes to your My Account services. To learn more, please visit our Help Center.
Summary of Confirmation Errors
You may have noticed a deposit amount listed on the Summary and Confirmation page of your bill; however, this is an error. SCE is not currently billing our residential customers for deposit amounts. In the unlikely event that we request a deposit for a new service on your first bill, please contact us at 1-800-655-4555. Please visit our Help Center for more information about our Move Center services.
Temporary ID Deactivation
Due to recent billing system changes, some SCE customers’ User IDs are temporarily deactivated. We are working behind the scenes to reactivate your User ID as soon as possible. For more information, please visit our Help Center.